To make a withdrawal you should go through the following steps:

    Login to your account.
    Click on page middle menu under the chat “Balance”.
    You can see the list of currencies and balances information
    Choose and click on the currensy you are willing to withdraw from the tab.
    The withdrawal table will open.
    On “Address” field - you should enter the address you want to send the coins.
    On “Amount” field - you should enter the needed amount you want to witnotihdraw.
    The “Total” field will show you the amount of coins with the fee.
    The fee is written right below the withdrawal tab.
    Click the “withdrawal” button.
    If the amount of coins is less than fee you will see a notification.
    After you clik the button you will see the additional field asking for the code from email or 2FA.
    Enter the needed data.
    If you did all correct, your withdrawal will be listed on “Pending withdrawals” list on the page bottom.
    Your application will be processed within a few hours.
    As soon as the coins were sent you can see the transaction hash next to your withdrawal on the list.
Information to add: All currencies have a minimum amount for withdrawal which is higher than withdrawal fee.

Withdrawal limits

Users verified by email have a daily withdrawal limit of 2BTC
Users that have provided evidence of their identification have daily limit of 100BTC

Transfers to Third-Party Wallets

We strongly recommend to users to only send funds from Finandy Exchange to wallets which they have full control over. This includes local wallets and external services where you personally control an account. If you wish to send funds to a wallet or account you are not in control of yourself, please ensure that the transaction goes through an intermediary personal wallet before sending to the third-party wallet. Transactions made to third-party wallets should not be made directly using a Finandy account, and we cannot take responsibility for the safe completion of your transaction if done.

Вывод не пришел

Перевод средств с вашего аккаунта Finandy на другую биржу или кошелек разделен на 3 этапа
    Оформление заявки
    Подтверждение сети блокчейн
    Депозит на соответствующей платформе
Обычно TxID генерируется в течение 2 часов, генерация TXID означает, что транзакция была успешно сгенерирована. Далее потребуется некоторое время для подтверждения данной транзакции и зачисления средств на указанный сервис.
Большинство криптовалют имеют обозреватель блоков, в котором можно отслеживать транзакции с помощью TxID. Если ваша транзакция есть в проводнике блоков, то вскоре ваш вывод будет получен.
Если Ваш вывод не отображается в блок проводнике и прошло более 4 часов, пожалуйста, откройте заявку в службе поддержки Finandy.
Last modified 8mo ago